NetSense - Recruitment - IT Support Engineer

 This email address is being protected from spambots. You need JavaScript enabled to view it.       01444 848160

IT Support

Cloud

VOIP

Reference

News - Blog - Updates - IT News

%AM, %24 %361 %2018 %07:%Apr

Recruitment - IT Support Engineer

Written by
Rate this item
(0 votes)

You will need to be able to work in a fast-moving fun environment.

The role requires you to be the primary point of contact for phone calls and emails from clients regarding IT issues and queries, receiving, logging and managing calls from clients via telephone and email.

1st line support:

  • Log all calls in the Service Desk Call Logging system.
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Troubleshooting of IT related problems on software and hardware, such as Mobile Devices, Laptops, PCs and Printers.
  • Troubleshoot network issues such as PC connectivity, Network availability, broadband issues.
  • Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Management of various cloud hosted systems.
  • Escalate unresolved calls to the support team.
  • Publish support documentation to assist with requests for information & provide training if required.
  • Maintaining an Asset Databases and track changes
  • Management of Service Alerts
  • To arrange for external technical support with 3rd parties where problems cannot be resolved in house
Read 445 times Last modified on %AM, %24 %363 %2018 %07:%Apr

Leave a comment

Make sure you enter all the required information, indicated by an asterisk (*). HTML code is not allowed.

it support for Sussex, Surrey, Kent, and London why not consider an all inclusive fully managed
Fully Managed

We are able to save your business money by making your systems work for you

Investigate
cloud hosted exchange
Hosted Exchange

For corporate email at a fraction of the cost

Investigate
cloud backup
Online Backup

Our business backup provides you with peace of mind

Investigate
it support 24x7 Monitoring keeping your systems alive and healthy - we know about issues before our clients
24x7x365 Monitoring

Proactive, our systems keep your system available

Investigate

 | NetSense | 192 London Road | Burgess Hill | West Sussex | RH15 9RD | telephone 01444 848160 |