You will be a person that can apply a wealth of knowlede and understanding to varying situations in a broad range of business types. You will be able to apply your knowledge and skills to a broad range of technologies. We are an IT Company with a broad range of Clients and Technologies. We have a very different approach to providing IT Managed services with our clients.We offer complete managed services, encompassing the entire infrastructure, procedures and systems that our clients need to operate their business.
You will need to be able to work on your own initiative in a fun fast moving environment, and able to support clients and resolve technical issues.
You will have current knowlege of the IT industry, ITIL, and OSI Model.
2nd and 3rd line support - troubleshooting of IT related problems on software and hardware, Servers, various Firewalls / Routers, such as Mobile Devices, Laptops, PCs, Printers.
Troubleshoot network issues such as Firewall configuration issues.
Resolve escalated calls from the support team.
Record all information in the Service Desk Call Logging system.
Take ownership of problems and follow up the status of problems and communicate progress in a timely manner.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Publishing support documentation to assist with requests for information & provide training if required.
Auditing systems, ensuring compliance, ensuring all vulnetability are mitigates, ensuring system health.
Extreemly strong Active Directory and Group Policy knowledgeArranging for external technical support with 3rd parties where problems cannot be resolved in house.
We support and look after
Windows Server Operating Systmes
Linux Operating Systems
Windows Desktop Operating Systems
Mac OS Operating Systems
Qualifications and Skills
At least 2 years experience in a Similar role working with a broad range of technologies.
Job Types: Full-time, Contract