Nick Broom, Managing Director of PVL, Burgess Hill, West Sussex said “NetSense installed and migrated our data to a new system providing a service that has proven extremely cost effective for my business, with 100% availability and reliable, pro-active ongoing support. They are approachable and honest and we often forget they are not based in our offices as they always react immediately when we have a need. Most importantly, they have freed resource up to enable me to grow and build the business. I would recommend them in an instant.
We are not quite large enough to justify our own IT resource, but luckily we have NetSense. They respond very quickly to any issues and requirements and are generally pro-active with our systems keeping us ahead as far as possible of potential problems. When issues do occur, they pull out all the stops and it is easy to forget they are not actually based in our offices.
Their case and escalation process are not something you would expect to find in a company of their size, but it adds a great sense of traceability and reassurance that reported cases are being handled with updates on progress along the way. Coupled with their transparent pricing and time recording system, there is never a concern that works have been carried out as agreed and the flexibility to which they approach more critical issues (such as server upgrades or migration) is really appreciated as it means minimal downtime or hassles for our staff.”