NetSense - We are looking for a Support Analyst

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We are looking for a Support Analyst

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We are looking to recruit a 1st and 2nd line support Analyst, initially on a temporary 1 month basis, with the possibility of a permanent position to follow.

Working from our office in Burgess Hill you will need excellent customer service experience, together with broad technical knowledge to support our clients.

We operate a system of allocated clients to a team of 3 support people, where you will need to be able to talk with the clients allocated to you on a very familiar basis.

Working in a small team, Responsible for Call Logging of Helpdesk Requests, ownership of escalation process, monitoring system availability and troubleshooting

Desktop and IT infrastructure support for a small company with a national presence.

 Day to day duties are to Administer, troubleshoot and Maintain;

  • Administer and maintain hardware (desktop, server and mobile computers)
  • Administer, troubleshoot and maintain Microsoft desktop and server operating systems (Windows XP - Windows 8, Windows Server 2003 - Windows 2012)
  • Administer, troubleshoot and maintain Microsoft productivity applications (Office 2003 - Office 2013)
  • Local and remote user support
  • Basic Active Directory administration (add/modify users)
  • Strong TCP/IP, LAN and WAN troubleshooting skills
  • Documentation of processes and procedures
  • Perform administrative duties, including timesheet recording and writing reports

please send CV with covering email to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

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 | NetSense | 192 London Road | Burgess Hill | West Sussex | RH15 9RD | telephone 01444 848160 |